A Study on the Roles of Online Social Tools for the Prevention and Control of Covid-19 Pandemic

The case of WeChat


  • Xiao Cui School of Social and Public Administration, East China University of Science and Technology, Shanghai, China
  • Tong Su Dongcheng District Administration of Government Affairs of Beijing Municipality, Beijing, china
  • Meng Yao Wang College of Social Affairs, Henan Normal University, Xinxiang, China




COVID-19, online social tools, grassroots governance, intervention and control, weChat, Pandemic, Social media and health



In recent years, especially during the Covid-19 pandemic period, online social tools have been widely used involving the fields including medical treatment, education, healthcare, governance, etc. What kind of functions do online social tools play for the prevention and control of the pandemic?


The main purposes of this article are to explore further the roles of online social tools, taking the most popular APP, that is Wechat, as an example, and to clarify the speciality of different social tools in different countries.


By deep participatory observation and using the method of case study, the authors conducted in-depth interviews with 5 community workers, 2 volunteers, and 3 Party member liaisons in Yuejiyuan Community, China. Data collection methods included semi-structured interviews, content analysis.


The study identifies that online social tools play important roles in the prevention and control of the Covid-19 pandemic, which can be summarized as information dissemination and guidance, psychological counseling, emotional resonance and support, convenience and benefit to the people. Meanwhile, this study reveals the powerful community governance by the local and the central government.

Main Contribution to Evidence-Based Practice:

The article puts together the recent evidence from recent fieldwork on the Roles of Online Social tool for Community Governance in the Prevention and Control of Covid-19 Pandemic to support clinical decision-making and evidence-based practice. It is helpful to give effective suggestions for policy formulation and provide practical paths for anti-epidemic practice. 


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digital pandemic



How to Cite

Cui, X., Su, T., & Wang, M. Y. (2022). A Study on the Roles of Online Social Tools for the Prevention and Control of Covid-19 Pandemic: The case of WeChat. International Healthcare Review (online). https://doi.org/10.56226/41



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